Rockets Posted February 22, 2006 Share Posted February 22, 2006 Some of you may remember my recent experience where a seller sent me a damaged White equalizer. Well the good news is, PayPal resolved the issue in my favor (no brainer there). The bad news is, Ebay ripped me off via PayPal (proudly an Ebay company) for a $25.00 processing fee under their "standard purchase protection program". Now, had I used a PayPal Visa card...this fee would have been waived. I'm glad my purchase price was more than the $25 other wise I'd really be pissed to pay Ebay more than I would be refunded. It's bad enough being victimized by a bad seller, but for Ebay to be pulling this crap is going to leave me with no alternative other than to quit using their site. This is probably a good thing as I spend way too much money on there as it is. So there you have it. Ebay is out to screw it's customers. Quote Link to comment Share on other sites More sharing options...
Duke Spinner Posted February 22, 2006 Share Posted February 22, 2006 Ebay is out to screw it's customers HHHMmmnnnnn.......... they refunded me, on a seller that never shipped ... but, there was a shortage of 64$.... listed as "unrecoverable funds" that conveniently came out to 10%................... Quote Link to comment Share on other sites More sharing options...
Myhamish Posted February 22, 2006 Share Posted February 22, 2006 My glory days with ebay are over. Now, it's a minefield. A few weeks ago, I posted a topic about one day's events with ebay on the forum. I might look at the listings to find the value or going rate of an item but I don't want to get burned on phoney sales or phishers ripping off my id, so I'm done with them. Paypal is facing competition from banks that are jumping on the direct pay options, so they'll have to smarten up or fade away. Quote Link to comment Share on other sites More sharing options...
Daddy Dee Posted February 22, 2006 Share Posted February 22, 2006 Rockets, I think you are the only person I know who has had anything even approaching a satisfactory resolution on PayPal / Ebay. Quote Link to comment Share on other sites More sharing options...
Jay481985 Posted February 22, 2006 Share Posted February 22, 2006 well an ebay seller sold me a power adapter for my dell laptop at a $2.45 price, the catch 20 dollar usps shipping fee. Obviously that is where he is recouperating his losses. But I sent him my address and so did ebay and so did paypal, the thing is he disregarded all that information and sent to Rutgers University in Georgia! umm he used my post office box as my zipcode! and emailing him takes 2 days. Then I get a was sent out without tracking and then I wait 2 more days email him and then he says oh I sent it there with the address not chaning the city or state and zip!!! two power adapters are going to Georgia! WTF! now he sent it to the right address but it is in week two nearing week three! appropriate feedback is going to be given, I am damn bitter with him and Ebay in the future! Quote Link to comment Share on other sites More sharing options...
oscarsear Posted February 22, 2006 Share Posted February 22, 2006 After moving to another state we changed banks and I shifted my primary PayPal acct to my credit card as we were closing out the bank acct's where we used to live. Well PayPal shifted it back w/o telling me. I made a small purchase using PayPal and noticed the change the moment I hit "send the $$". I could not rescind that transaction nor change the source of funds via the computer. I contacted PayPal and this is what happened. The funds source acct was automatically shifted back because I was a "verified" member which required using a bank acct. They refused to stop or shift the transaction knowing that acct was closed and having an immediate and valid alternative. I was told that they HAD to try that source 3 times before they shifted to to "backup" source.."no ifs ands or buts period!!" Every hit on that closed acct cost me a $30.00 fee from my old bank. $90 in penalties totally avoidable and not my fault in the 1st place and PayPal did not make any extra $ on it. [:@][:@] Quote Link to comment Share on other sites More sharing options...
SilverSport Posted February 22, 2006 Share Posted February 22, 2006 I know what you mean...I recently bought two things and found out AFTER that my credit card had expired...same number but the one in their records had expired...one of the people I paid never even said anything about the additional 3 day wait for his funds (thanks BEC and I apologize...I had no idea [:$] ) when I called after learning about it after my 2nd purchase I was told they notified me in November...my response was "With all the fake paypal email, is it possible I never saw it?" The response from them was that I need to report all the fake paypal msgs to them and when they realized one I reported was a real one, they would have notified me...well, then I started notifying them and guress what??? I get more fake paypal notices in the last 3 weeks than in all the time I have had a paypal account (2years)...hmmmmm. Bill Quote Link to comment Share on other sites More sharing options...
Duke Spinner Posted February 22, 2006 Share Posted February 22, 2006 !" Every hit on that closed acct cost me a $30.00 fee from my old bank. $90 in penalties totally avoidable and not my fault in the 1st place and PayPal did not make any extra $ on it. [:@][:@] if your account was closed ... why would you be charged ..?? Quote Link to comment Share on other sites More sharing options...
Rockets Posted February 22, 2006 Author Share Posted February 22, 2006 The funny thing is, this is the first time I've been charged this fee. In the past year I had two other bad deals, where I had to involve PayPal to resolve, and was never charged. Go figure. I'm thinking of writing a note to the FTC, just to cause eBay $25 in pain. Further, I sent them this note: My issue has less to do with the seller who turned me into a fraud victim, but more with eBay's policy that adds insult to injury by stealing $25 in bogus fees when refunding a customers money. Why are you penalizing the victim rather than the perpetrator? Did the egghead bean counters at eBay flunk basic psychology? You are supposed to give negative reinforcement to those exhibiting bad behaviour, not bite the hand that feeds you. Yes I know, the seller pays your bills, but without buyers like me, you'd be out of business. I want ebay to tell me if I'm a valuable customer or not. If I am, then please return my $25 held back from PayPal Case #PP-xxx.X-xxx. If you do not feel that I am of any value to eBay, then please close my account. I have no need to do business with anyone that harbors such feelings. Thank you. We shall see how they feel about me....will let you know. Quote Link to comment Share on other sites More sharing options...
oscarsear Posted February 22, 2006 Share Posted February 22, 2006 Duke.... The acct was closing but still viable. It was one of those you don't want to screw your credit rating up over something little and stupid things. Thnx 4 asking tho[] Quote Link to comment Share on other sites More sharing options...
Duke Spinner Posted February 22, 2006 Share Posted February 22, 2006 Duke.... The acct was closing but still viable. It was one of those you don't want to screw your credit rating up over something little and stupid things. Thnx 4 asking tho[] well, that sure Sux ...[] Quote Link to comment Share on other sites More sharing options...
toddvj Posted February 22, 2006 Share Posted February 22, 2006 Title should be Ebay and PayPal Suck, not sucks. Quote Link to comment Share on other sites More sharing options...
Rockets Posted February 22, 2006 Author Share Posted February 22, 2006 Re: Title should be Ebay and PayPal Suck, not sucks. There, is that better? Quote Link to comment Share on other sites More sharing options...
Duke Spinner Posted February 22, 2006 Share Posted February 22, 2006 they still ,,,, Sux Quote Link to comment Share on other sites More sharing options...
Rockets Posted February 23, 2006 Author Share Posted February 23, 2006 here's eBays sappy reply. I felt a need to vomit, but regained my composure. I guess what they're trying to say is their fee is really a "Finders Fee" (my words) If I didn't know better I'd swear they were running a law office. Thank you for contacting eBay, My name is Erwyn. As a fellow eBay member, I can empathize with your position and I appreciate the opportunity to assist you with your concerns. I completely understand your concern in this matter and I'm terribly sorry to hear of your experience on our site and with this seller. Please know that it is our genuine intention for you to have a pleasant and successful buying experience on eBay. We, at eBay, believe that people are basically good.Within the many good buyers and sellers on eBay, there are a few who stray. You are upset over this negative transaction and this is to be expected from a good person. With regard to the cost of filing a Protection Claim, please understand that this $25 cost is not a charge for filing the claim, but rather a cost associated with the processing of a successful claim. As such, this processing cost is only applied if the claim is approved and there is no cost for filing the Protection Claim itself. We are committed to your online trading safety and success and I personally wish you all the best in future transactions . Regards, Erwyn Fraud Prevention Group eBay Trust & Safety I responded in part by saying : Erwyn, You don't understand. There will be no future transactions. I'm one of those customers that walks away from a company that does me wrong and I NEVER go back. I will not trade with anyone or company that does not value me as a customer. Period. What you are telling me in your email is, the thousands of dollars I spend annually is of no value to eBay. For the record I've spent over $700 in the past 60 days alone and it's still Febuary. In my first message I stated, if eBay valued me as a customer they will remove or waive this charge. The amount of money I spend on eBay should more than offset this finder fee you seek. Interesting, this is the first time I have been charged this fee, even though I have sought refunds via PayPal in the past due to other deadbeat sellers. Therefore it seems eBay is very inconsistent in its fee policy. If you can not or will not remove this fee, I ask you to ask a supervisor. Failing that, then I'm am directing eBay to close my account and forever lose me as a customer. So, do you 'take' $25 from me today and lose untold dollars in the future once I'm gone, or do you keep me as a customer and honestly earn a whole lot more money in the future? The choice is yours and yours alone. I have a feeling eBay is going to be greedy and take the $25 and won't give me a kiss goodbye. Oh well, I smell an opportunity for Google to get into the auction business... Quote Link to comment Share on other sites More sharing options...
boomer9911 Posted February 23, 2006 Share Posted February 23, 2006 PayPal sucks...not Ebays fault, read your contract, I will NOT deal with PayPal...[] Quote Link to comment Share on other sites More sharing options...
Malcolm Posted February 23, 2006 Share Posted February 23, 2006 eBay owns PayPal now. Quote Link to comment Share on other sites More sharing options...
cmdridq Posted February 24, 2006 Share Posted February 24, 2006 It's hard to understand why ebay/paypal does this kind of stupid sh1t. They have a good thing going, they make tons of money already without trying. Why nickel/dime and squeeze out bogus charges while alienating good customers? It just doesn't make good business sense. Quote Link to comment Share on other sites More sharing options...
Rockets Posted February 24, 2006 Author Share Posted February 24, 2006 Yeah, it's eBay that's slamming me with the $25 fee, not PayPal. Of course I could have avoided this had I signed up for one of 'their' Visa cards... The real crime in all of this is the poor old lady that files for a $5 loss and eBay hits them with this bogus 'finders fee' of $25. Who needs the Mafia to shake you down when you have eBay? Quote Link to comment Share on other sites More sharing options...
Def Leper Posted February 24, 2006 Share Posted February 24, 2006 Do any of you folks read TOS before you agree to them? I can't figure out why a company that can help recover most of your funds after a fraud occurs is evil or sucks. I'd be happy to pay the service fee in such a case, but then that's me. I sure think both ebay and paypal can do a tremendous amount ot improve the way they do business, but these are essentially Borg outfits, which consist of big computers that are serviced by human drones. When you deal with a computer, you do it the computer's way. If you don't want to do it that way, you should not use the service. Read the TOS and if you don't agree with their policies, DON"T USE THEIR SERVICES. Ranting about it on some third-party forum is a waste of bandwidth and a rude intrusion on people who are here to talk about Klipsch. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.