I'm going to go out on a limb here and say that your statement is probably the last thing Jay needed to hear. Really. I mean, he did say the situation was being rectified, and that customers should see an improvement very soon.
I don't want to be rude here, but please, this is a huge company with an enormous bureaucratic bunch of bullshit that they have to go through to get much of anything done, so unless this issue is completely ignored (which it isn't), and nothing changes (we will see), I would recommend giving them a break. I can only imagine the call volume right now during the holidays.