skater777 Posted January 15, 2021 Share Posted January 15, 2021 Been 3 days since I subitted a support ticket. Does anyone know if they actually respond, and if so, how long does it take? Do they answer the phone? What's the hold time? Quote Link to comment Share on other sites More sharing options...
cristphoto Posted January 23, 2021 Share Posted January 23, 2021 I had a question a few weeks ago that I sent in via email and it was answered via email the next day. With all the virus issues actual human response will be slowed down when contacting most any company. I haven't called Klipsch in over 20 years prior to this and always got through to a human (good old days). Quote Link to comment Share on other sites More sharing options...
jdmccall Posted January 30, 2021 Share Posted January 30, 2021 I asked a question on 1/24/01. I've heard nary a peep. (That's Ozarkian for "I've not received a reply"). 😁 Quote Link to comment Share on other sites More sharing options...
Full Range Posted January 30, 2021 Share Posted January 30, 2021 2 days ago I placed a warranty repair for my 70” LG smart TV The next day I had a live call from LG Later that afternoon the repair technician called to clarify the fault and indicated that he will order parts When the parts arrive he will call again to make a time to complete an in-house repair So now I’m waiting for that call Quote Link to comment Share on other sites More sharing options...
Ceptorman Posted February 1, 2021 Share Posted February 1, 2021 3 minutes ago, Sadie42 said: I'm surprised they don't use this message board to address customer issues. Oh heck no. This is here for us to talk about speakers 😀 Quote Link to comment Share on other sites More sharing options...
MercedesBerater Posted February 1, 2021 Share Posted February 1, 2021 i've been waiting over 4 months for a response about one of my R-115SW subwoofers having a HUM and the other one had an amp go out. i got an automated response - and another email at the 2 month mark saying they're working to get to my concern.... i ended up just purchasing an amp directly from my local klipsch dealer to fix the one that died. Quote Link to comment Share on other sites More sharing options...
Kevin S Posted February 1, 2021 Share Posted February 1, 2021 We are far enough along in this pandemic new normal that there is no excuse for them not to be operating very close to pre-pandemic levels of service. I had an issue with a new TV and everything was handled promptly and professionally via email and resulted in an in home repair. Not once was the pandemic used as a justification by them to excuse poor service. Quote Link to comment Share on other sites More sharing options...
Steve. Posted February 3, 2021 Share Posted February 3, 2021 Cut them some slack... they really stepped up when I needed them . Try having your dealer reach out, mine did and my problems were resolved quickly. 2 Quote Link to comment Share on other sites More sharing options...
Lunar Falcon Posted February 4, 2021 Share Posted February 4, 2021 I submitted a warranty claim on my four month old wireless earbuds *two months* ago and have never gotten a response. I spent an *hour* holding on the phone trying to get someone in customer support before hanging up in disgust. One of the earbuds just straight up died and doesn't work and I need a replacement and I feel like I was scammed by Klipsch for buying this defective product. 1 Quote Link to comment Share on other sites More sharing options...
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