This is a reminder to DOUBLE BOX and FULLY INSURE (or OVER insure for market price) everything you ship
Send a TEAC X-1000R Reel to Reel deck to @michaelwjoneson approx 8/6/2022. Was single boxed, but did meet UPS packing specs. Of course ( 🙂 ) UPS smashed it - think they dropped it from at least 8 feet, or forcefully threw it on the floor. Michael informed me and I filed a claim with UPS the same week. First it was "disapproved;" which seems to be standard operating procedure. More calls and now it was "approved." Got notices from UPS to file docs at several links. Of course the links did NOT work; even phone numbers given by them did NOT work. Horrible start
Continued calling them once every 2 weeks and usually got the same BS like "we do not have all the information needed," even though I mailed it in and send it via email at least 4 times. Finally, about Nov 1st, I was told "it is being processed and you should receive a check within 5-10 business days." Of course, NOTHING. Called mid November and was told the same thing. NOTHING Called today (12/1) and again ... processing; check in 5-10 days. Keeping my fingers crossed We'll see.
FYI, there is a direct number for UPS Claims ... it is 800-430-2055. Haha; that is a UPS secret
Anyone else with these problems?
Cheers, Emile