scy2 Posted July 5, 2017 Share Posted July 5, 2017 Was on klipsch.com and ordered speakers and i was redirected to another site kibo.force.com. Status for the last week is processing payment. Is this the process to get speakers if I can't go to store to get them? Does it typically take a long time for this process? Does anybody know what I'm talking about? Quote Link to comment Share on other sites More sharing options...
jimjimbo Posted July 5, 2017 Share Posted July 5, 2017 I would recommend calling Klipsch Customer Service. Explain your issue and ask the same questions. Quote Link to comment Share on other sites More sharing options...
scy2 Posted July 5, 2017 Author Share Posted July 5, 2017 i cant find a phone number for them. everything is email. Quote Link to comment Share on other sites More sharing options...
USNRET Posted July 5, 2017 Share Posted July 5, 2017 Klipsch Online Order Support For assistance with orders placed on Klipsch.com (United States only): Call 1-888-250-8561 Quote Link to comment Share on other sites More sharing options...
Moderators dtel's wife Posted July 6, 2017 Moderators Share Posted July 6, 2017 @MetropolisLakeOutfitters Can you help? Quote Link to comment Share on other sites More sharing options...
Administrators Chad Posted July 6, 2017 Administrators Share Posted July 6, 2017 16 hours ago, scy2 said: Was on klipsch.com and ordered speakers and i was redirected to another site kibo.force.com. Status for the last week is processing payment. Is this the process to get speakers if I can't go to store to get them? Does it typically take a long time for this process? Does anybody know what I'm talking about? Hi, I'm concerned that you were redirected to kibo.force.com (Kibo is our ecommerce platform, by the way, but you should not be redirected to that site after you order -- you should have been redirected back to klipsch.com) If you are looking for an order status, you can call the number for order support listed on our contact-us page (klipsch.com/contact) -- which is the same # that @USNRET pasted above. 1 Quote Link to comment Share on other sites More sharing options...
Moderators dtel's wife Posted July 6, 2017 Moderators Share Posted July 6, 2017 1 minute ago, Chad said: Hi, I'm concerned that you were redirected to kibo.force.com (Kibo is our ecommerce platform, by the way, but you should not be redirected to that site after you order -- you should have been redirected back to klipsch.com) If you are looking for an order status, you can call the number for order support listed on our contact-us page (klipsch.com/contact) -- which is the same # that @USNRET pasted above. Thank you @Chad Quote Link to comment Share on other sites More sharing options...
Elfcat Posted November 29, 2018 Share Posted November 29, 2018 I just got my order in in time for the Black & Copper Sale Monday night. Still seeing the Shipping Soon status. I called the Klipsch number, it just repeats what the Shopatron site says. Is there a big backlog of orders going on due to the sale? Quote Link to comment Share on other sites More sharing options...
mad.in.mo Posted November 29, 2018 Share Posted November 29, 2018 16 minutes ago, Elfcat said: I just got my order in in time for the Black & Copper Sale Monday night. Still seeing the Shipping Soon status. I called the Klipsch number, it just repeats what the Shopatron site says. Is there a big backlog of orders going on due to the sale? lucky to have gotten the order in at all! waiting to see what happens, but mine was canceled by kibo. I can't believe anybody does business like this. Why isn't there more out there warning people of these issues? very disappointed Quote Link to comment Share on other sites More sharing options...
Elfcat Posted November 30, 2018 Share Posted November 30, 2018 2 hours ago, mad.in.mo said: lucky to have gotten the order in at all! waiting to see what happens, but mine was canceled by kibo. I can't believe anybody does business like this. Why isn't there more out there warning people of these issues? very disappointed Well, maybe my own squeaking tingled someone's ears, as in the 2 hours btw my first post and now, I received an email with tracking numbers. Thanks to the crew. 1 Quote Link to comment Share on other sites More sharing options...
mad.in.mo Posted November 30, 2018 Share Posted November 30, 2018 finally got the right person on phone at Kibo, and am waiting for a tracking number as well! Thanks Chad for the help, and everyone else for the support 1 Quote Link to comment Share on other sites More sharing options...
Elfcat Posted December 1, 2018 Share Posted December 1, 2018 Got boxes sitting next to me under my desk at my highly-alarm-secured company <hee-hee>, now all I need is my van back from a tire changeout... Quote Link to comment Share on other sites More sharing options...
Hermione Abbey Posted January 6, 2019 Share Posted January 6, 2019 is there any chance i can order outside the US Quote Link to comment Share on other sites More sharing options...
Administrators Chad Posted January 7, 2019 Administrators Share Posted January 7, 2019 On 1/6/2019 at 11:15 AM, Hermione Abbey said: is there any chance i can order outside the US Not from klipsch.com, unfortunately. If you are in Canada, our distributor there (Gentec) does sell many products on klipsch.ca. That said, our products are available in most countries outside the US at thousands of authorized dealers. Please visit https://www.klipsch.com/dealers and click "International" to search for Authorized Klipsch Dealers in your country. 2 Quote Link to comment Share on other sites More sharing options...
Slan Posted February 11, 2019 Share Posted February 11, 2019 On 1/7/2019 at 5:53 PM, Chad said: Not from klipsch.com, unfortunately. If you are in Canada, our distributor there (Gentec) does sell many products on klipsch.ca. That said, our products are available in most countries outside the US at thousands of authorized dealers. Please visit https://www.klipsch.com/dealers and click "International" to search for Authorized Klipsch Dealers in your country. Hello Chad, I have a similar question. I'd like to buy the ProMedia 2.1 THX but I'm from Hungary (Europe). I know I can't buy it through klipsch.com but there is no dealer in my country. The bigger problem is that non of Klipsch dealers in the entire EU have this product listed. Is it even possible to buy this outside US+Canada? Please advise me how to proceed from here. I'm sitting here ready to buy. You just need to point me to the cashier, please! Quote Link to comment Share on other sites More sharing options...
Ceptorman Posted February 13, 2019 Share Posted February 13, 2019 On 2/11/2019 at 8:29 AM, Slan said: Hello Chad, I have a similar question. I'd like to buy the ProMedia 2.1 THX but I'm from Hungary (Europe). I know I can't buy it through klipsch.com but there is no dealer in my country. The bigger problem is that non of Klipsch dealers in the entire EU have this product listed. Is it even possible to buy this outside US+Canada? Please advise me how to proceed from here. I'm sitting here ready to buy. You just need to point me to the cashier, please! If you highlight his name, Chad will get an alert. @Chad Quote Link to comment Share on other sites More sharing options...
jwc Posted February 13, 2019 Share Posted February 13, 2019 Is there still a number for Klipsch Parts? Is this divided up into pro vs consumer....or is it still Klipsch Parts for all stuff? Quote Link to comment Share on other sites More sharing options...
babadono Posted February 13, 2019 Share Posted February 13, 2019 6 hours ago, jwc said: Is there still a number for Klipsch Parts? Is this divided up into pro vs consumer....or is it still Klipsch Parts for all stuff? @Chad, @MetropolisLakeOutfitters, anybody? 1 Quote Link to comment Share on other sites More sharing options...
jwc Posted February 14, 2019 Share Posted February 14, 2019 I called the main number and got to the pro line. I asked about repairing woofers or reconing and such. Their response is that they don't do that or have the parts to. They referred me to SimplySpeakers.com. Once he said that, I remembered I called them last year with the same question and I got the same response. I'm losing my memory. Regardless. I called Simply Speakers and hit the correct buttons to an automated response that said: "We currently are NOT refoaming or reconing speakers right now". Quote Link to comment Share on other sites More sharing options...
mikebse2a3 Posted February 14, 2019 Share Posted February 14, 2019 31 minutes ago, jwc said: Regardless. I called Simply Speakers and hit the correct buttons to an automated response that said: "We currently are NOT refoaming or reconing speakers right now". Hey jc I noticed on the Eminence website several speaker repair places that you might check into if you haven’t already. http://www.eminence.com/support/recone/ Quote Link to comment Share on other sites More sharing options...
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