Moderators Youthman Posted January 16, 2015 Author Moderators Share Posted January 16, 2015 Someone stated online that "Sherbourn warranties are not transferable, regardless of where you bought the unit from." If that is the case, they are not obligated to repair it. I'm finding reviews of the 7/2100 (not sure if that's different than the 7/2100a that I have) from 2004 - 2007. There is no doubt this beast is worth repairing considering it was $3500 new. I'm headed to Snowshoe, WV to do some snowboarding for a few day. Will check on local repair shops when I get back. 1 Quote Link to comment Share on other sites More sharing options...
Moderators Youthman Posted January 16, 2015 Author Moderators Share Posted January 16, 2015 And I don't think they are doing warranty EXCEPT for the products they cleared out like the 7-350 when emotiva purchased the company. I think you are correct Scrappy. She stated "Legacy" products were no longer under warranty. I just thought the response could have been a little nicer/ more caring? That was my thought too. If I were the VP, I would have worded it a little differently but that's just me. 1 Quote Link to comment Share on other sites More sharing options...
wvu80 Posted January 16, 2015 Share Posted January 16, 2015 (edited) I finally heard back from Emotiva Cathy Laufman replied: Customer support and warranty service is no longer available on any Sherbourn Technologies, Inc. legacy products. Sherbourn Technologies LLC, closed in July 2013 Thank you, Customer Support ????? Emotiva Audio Corporation Cathy Laufman Vice President Emotiva Audio Corporation 615.790.6754 www.emotiva.com I agree with everybody else who has commented, that is the worst answer I've ever seen from somebody who is supposed to be a VP of "customer support." How busy is she? She couldn't say "I'm sorry your amp isn't working, try dealer XYZ in your area, maybe they can help." Or at the VERY least "I'm sorry your Sherborne isn't working, but we have some fine Emotive Amps should you decide you need a replacement. Because we value you as a customer, please accept this discount code of 5% on a new product. Please let me know if there is anything else I can do." NOT very perceptive to know that a customer with a broken product is a very likely prospect to buy a new product if treated with respect and given even a little help. I'm sorry, but that's Customer NO Support. Edited January 16, 2015 by wvu80 2 Quote Link to comment Share on other sites More sharing options...
TasDom Posted January 16, 2015 Share Posted January 16, 2015 I'm headed to Snowshoe, WV to do some snowboarding for a few day. Be sure to pack the first aid kit............ 1 Quote Link to comment Share on other sites More sharing options...
Moderators Youthman Posted January 16, 2015 Author Moderators Share Posted January 16, 2015 I knew that was coming lol. I bought a new helmet for this years trip and taking the GoPro again. Will post a video when I get back home. 1 Quote Link to comment Share on other sites More sharing options...
Frzninvt Posted January 16, 2015 Share Posted January 16, 2015 Thanks for the link on the relay necessary in the event I have an issue with mine. I live in small town and the local electronic shop is just a bunch of hacks. I would have to drive it somewhere to get the relay's replaced if need be. The main reason I parted with the DBX's was the company went out of business and parts and schematics were made of unobtanium. Now it appears I am in the same boat again. Perhaps a quartet of quality two-channel amps might be in my future. Hope you get it sorted out Youth. Quote Link to comment Share on other sites More sharing options...
prerich Posted January 16, 2015 Share Posted January 16, 2015 Sorry to hear about this Youthman!!!! Didn't you recently purchase this amp? Quote Link to comment Share on other sites More sharing options...
Moderators Youthman Posted January 16, 2015 Author Moderators Share Posted January 16, 2015 No I've had it since Oct of 2013 https://community.klipsch.com/index.php?/topic/146418-picked-up-a-sherbourn-72100a-200-x-7-7-monoblocks-in-single-chassis-amp-today/ Quote Link to comment Share on other sites More sharing options...
Max2 Posted January 16, 2015 Share Posted January 16, 2015 Maybe its a sign Quote Link to comment Share on other sites More sharing options...
Moderators Youthman Posted January 17, 2015 Author Moderators Share Posted January 17, 2015 Afraid not Max. This guy won't ever be spending that kind of coin on my system. I bartered for my Sherbourn amp so I have no money invested in it, just many hours of my time. I have a nice setup but honestly, I have very little invested in it. Quote Link to comment Share on other sites More sharing options...
Max2 Posted January 17, 2015 Share Posted January 17, 2015 Just wishful thinking. With multple channels failing and the amp having a separate power supply for each, maybe its something easy. Quote Link to comment Share on other sites More sharing options...
Moderators Youthman Posted January 17, 2015 Author Moderators Share Posted January 17, 2015 Yeah I'm hoping it's something simple too. Will update as soon as I find someone to look at it. Quote Link to comment Share on other sites More sharing options...
CECAA850 Posted January 17, 2015 Share Posted January 17, 2015 I bartered for my Sherbourn amp so I have no money invested in it, just many hours of my time. One day you'll learn that time IS money. 1 Quote Link to comment Share on other sites More sharing options...
Moderators Youthman Posted January 17, 2015 Author Moderators Share Posted January 17, 2015 Time is money when it takes away from something else (like family time). I do all of my web design after the family is in bed. Plus I really enjoy working on design projects. But I know what you mean. Quote Link to comment Share on other sites More sharing options...
MichaelandKlipsch Posted January 17, 2015 Share Posted January 17, 2015 (edited) I'm headed to Snowshoe, WV to do some snowboarding for a few day. Be sure to pack the first aid kit............ Taz you beat me to it man Edited January 17, 2015 by MichaelandKlipsch Quote Link to comment Share on other sites More sharing options...
SuBXeRo Posted January 22, 2015 Share Posted January 22, 2015 their response kills me. I would think that they would at least offer you repair services for it at a cost because they did make those beasts. its a really disappointing response. hopefully you can find a good local repair shop to look into it. maybe emotiva can get you the schematics for it so that your repair tech has a better idea. Quote Link to comment Share on other sites More sharing options...
derrickdj1 Posted January 22, 2015 Share Posted January 22, 2015 I can see them recommending an authorized repair center but, you will have to pay for things not under warranty. Yamaha had a recall on some of it 30 yr. old amp and fix the amp problem for no cost to the consumer but, this is rare compared to raw meat in busincess, lol. 1 Quote Link to comment Share on other sites More sharing options...
NBPK402 Posted January 22, 2015 Share Posted January 22, 2015 I can see them recommending an authorized repair center but, you will have to pay for things not under warranty. Yamaha had a recall on some of it 30 yr. old amp and fix the amp problem for no cost to the consumer but, this is rare compared to raw meat in busincess, lol. That is excellent warranty response by Yamaha... Do you know what the problem was? Was it a fire hazard or something like that? Quote Link to comment Share on other sites More sharing options...
CECAA850 Posted January 23, 2015 Share Posted January 23, 2015 Where are you at on this amp issue Michael? Quote Link to comment Share on other sites More sharing options...
Moderators Youthman Posted January 23, 2015 Author Moderators Share Posted January 23, 2015 Just getting back from ski retreat. Haven't looked online. I did email Emotiva back Quote Link to comment Share on other sites More sharing options...
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