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Klipsch customer service.


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2 minutes ago, Coytee said:

I've got an idea....  maybe Klipsch can send each of us some (ahem) "inventory"  you know....  Khorns, Heresy's....  and WE can be the customers help though we might get the benefit of using said item in the meantime.  I think that's a grand idea.

This really is a no-brainer if it's a problem with user error and I would be glad to assist on smaller items that I could learn about after being sent the item folks are having problems with. 

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2 minutes ago, Zen Traveler said:

Back in the day this Forum was the reason Klipsch could cut CS jobs. Let's face it, the majority of the people we were helping had issues hooking things up and was usually something-in-the-chain issue and not a faulty product. I also think we assisted quite a few salespeople before and after the sale with our recommendations and comments. This also in turn to my chagrin made people feel confident in purchasing a product online without ever hearing it which seems weird given we are talking about Sound and how folks hear things differently as well as individual room acoustics compared to sales floors and show rooms....The Art of Home Theater has been an enlightening journey for those of us that are still around and I appreciate folks who taught me so much that are no longer here. The Klipsch Forum and AVS Forum have been two indispensable places where I've enjoyed sharing ideas and debating different approaches but it really seems the dynamic has changed and most people are looking for a plug and play alternative.   

Plug and play...lol. For sure, bet there are those.

I know I posted way more than usual.

Your idea above has logistical issues and a certain amount of training, and feedback that would have to be addressed.

Not just a simple, pass me the procedure and an email.

You have to have resource and people skills.

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4 minutes ago, billybob said:

Your idea above has logistical issues and a certain amount of training, and feedback that would have to be addressed.

Not just a simple, pass me the procedure and an email.

You have to have resource and people skills.

No where near as much as other industries. Like I said, we've done it on the Forum for decades when it comes to Home Theater and 2 Channel rigs...Evidently the problem is with faulty products and connectivity today and people are looking for work coming out of the pandemic. 

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10 minutes ago, Coytee said:

I've got an idea....  maybe Klipsch can send each of us some (ahem) "inventory"  you know....  Khorns, Heresy's....  and WE can be the customers help though we might get the benefit of using said item in the meantime.  I think that's a grand idea.

Good idea...breaki woofers in.

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1 minute ago, Zen Traveler said:

No where near as much as other industries. Like I said, we've done it for decades when it comes to Home Theater and 2 Channel rigs...Evidently the problem is with faulty products and connectivity today and people are looking for work coming out of the pandemic. 

Not going to discourage...

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Just now, Zen Traveler said:

You currently are the goto person for newbies and a godsend for Klipsch CS on this forum. 

Now you are being too kind. It is always a matter of the willing.

The definition of work has changed over time. To do something you enjoy, or to derive pleasure/benefit from seems somehow different.

As for an advert looking for CSRs, on social media, afraid it needs to be more Klipsch centric.

Thanks!

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2 hours ago, Zen Traveler said:

I also think we assisted quite a few salespeople before and after the sale with our recommendations and comments. (respectful Snip!, just wanted to reference the post)

 

Well put Zen, I felt quite welcomed when I first started posting here April, 2014.  I've met a few of you live! and in-person.  I purchased a few Klipsch speakers thanks to the group I've enjoyed my music on a higher level.  Can't ask more than that.

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  • 1 month later...
  • 1 year later...

For what it's worth, I will be going through my Chorus 2's soon and got in touch with Klipsch. Nick was very helpful. I sent some requested pics and he got the ok from the Heritage Dept and Andrea had some new gaskets sent to me within about 5 days. They didn't have everything but sent what they had for my 1994 speakers. I thought I was very well taken care of. 

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