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Deang

Strange capacitor issue ...

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Agree with Edgar and John. I work in a manufacturing environment, and its always helpful to get failed parts back for analysis. Your phone call should have also prompted them to evaluate their current stock & processes, as well. Give them another call first, to check in; they may have already sorted out the problem.

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Tell them you would send them back but your afraid of getting the same problem again, and that an upgrade should cure you of your fear. After all, now you're the one doing them a favor.

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Someone "on the line" didn't catch the misadjustment in a timely manner and they either didn't tell their immediate supervisor some (unknown quantity?) had too much glue, or they were told don't worry about it.  It never got mentioned to anyone higher, or it actually did and the decision was taken to address the issue later if it ever came up.  My prediction.

 

If they were willing to send known-"proper" replacements beforehand, along with a pre-paid return shipping container, I'd take them up on it.  It wouldn't hurt to request minor upgrade units, but I wouldn't hold my breath.  If they want them back first I don't think I'd bother with it.

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2 hours ago, mark1101 said:

How high a temperature were they exposed to?

they weren't exposed to any high temp.

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23 hours ago, kevinmi said:

I contacted Solen and sent the pictures. They said they hadn't seen this before. They thought that it could happen in a high heat situation, but noted that the outer film casing would be distorted as well, which it isn't. They think more than likely it is the adhesive from the outer wrap.

  They would like me to send at least one back so they can study it. They have also agreed to replace all of them with no charge. Now I have to decide whether to remove them and send them back or just leave them alone. What would you guys do?

 

Exactly that and soon. Before they 'forget' your issue, as corporations tend to do.

 

Wb

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...can you sue for mental anguish?

 

All anyone here wanted was to improve their quality of life.

 

What’s Jackie Chiles’ number...?

8E11011D-BF7C-4050-962F-5DB0202976A4.gif

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On 11/9/2019 at 11:15 AM, kevinmi said:

They have also agreed to replace all of them with no charge. Now I have to decide whether to remove them and send them back or just leave them alone.

 

What would you guys do?

 

If it were me I'd send them back.

 

Even though I assume they sound fine, it would bother me that there is a factory defect in my very pricey capacitors.  If I am the Solens company I don't want defective caps out there.  Since they made the offer, give them the opportunity to do the right thing.

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The only downside to sending them back is the downtime on your crossovers.

 

I feel the frustration, but my OCD wouldn’t be satisfied until new, factory approved caps were in place.

 

Have you got the original crossovers still?

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1 hour ago, geoff. said:

Have you got the original crossovers still?

I don't have the originals, but I have another pair of universals that I can use.

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I have pretty much decided on sending the caps back to Solen, depending on what they say tomorrow.

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Caps are going back to Solen. They agreed to giving me 10 percent off my next purchase for my troubles. I really like the communication from this company, and look forward to using their products on my next build.

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So you're going to tear down a perfectly good set of networks because of an adhesive issue, that everyone, including the manufacturer, has agreed has zero impact on performance? Wow.

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10%?  What a deal.  I wouldn't exactly consider that great customer service.

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11 minutes ago, Deang said:

So you're going to tear down a perfectly good set of networks because of an adhesive issue, that everyone, including the manufacturer, has agreed has zero impact on performance? Wow.

Dean, sent you a PM yesterday.

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27 minutes ago, Deang said:

So you're going to tear down a perfectly good set of networks because of an adhesive issue, that everyone, including the manufacturer, has agreed has zero impact on performance? Wow.

 

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16 minutes ago, jimjimbo said:

10%?  What a deal.  I wouldn't exactly consider that great customer service.

Actually a bit on an insult considering the amount of effort it's going to take.

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5 minutes ago, Deang said:

Actually a bit on an insult considering the amount of effort it's going to take.

10 minutes and some wire nuts.  What's the big deal?

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